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FAQs

WalkOn FAQs

WalkOn offers dog walking services, as well as pet sitting services to its regular dog walking clients.

Do you provide feedback after your visits with my pet?

WalkOn utilizes Pet Sitter Plus (PSP) scheduling management software. After each walk or pet sit, your pet care professional will provide, via email, feedback and a checklist of services performed (water refresh, treat, etc.) through PSP. You may also check for feedback through your personal client portal. Through technology, WalkOn brings clients peace of mind and convenience.

What is included in the time allotted for the visit?

The caregiver times their visit from arrival to departure. Getting into your home, performing requested service (i.e., dog walk, pet sit, etc.), providing feedback and getting out of your home are all included in the time of the visit. For instance, the average twenty-minute dog walking visit includes a 15-minute walk. The remaining 5 minutes should cover getting in and out, leashing up your dog and providing feedback via email through Pet Sitter Plus.

Do you administer pet medications?

Yes. Our pet care pros are trained to administer oral and topical medications. If your pet requires injections, please contact us to discuss.

What type of training do your employees receive?

WalkOn provides thorough training to all of its employees. We do our best to hire employees with experience in the pet care industry. After being employed sixty days, WalkOn requires that each employee complete Cat & Dog First Aid and CPR Certification offered by Pet Care Pro.

Many of our clients have young dogs and/or rescue dogs. Given the many challenges such dogs may present, WalkOn works with clients’ professional trainers to address problem behaviors as needs dictate. We are dedicated to partnering with clients to provide the best possible life for their beloved pets. If a walker needs additional training to make the partnership work, the walker will receive additional training.

Do you charge a registration fee?

We do not. Until recently it was customary to assess new clients a one-time registration fee. However, administrative items can, for the most part, be handled electronically by the client through their own client portal. We still come out to your home, but the visit is much shorter and more focused specifically on getting to know you and your dog.

How do I register?

Click on the blue button at the top of the page or on the link below and follow the prompts:

https://walkon.dog/new-clients/

May I pay online?

Yes. You may store your card on file through our third party vendor, Stripe, and your card will be billed directly when we invoice every two weeks. If you don’t wish to store your card information, click on the link provided in the email you receive with your invoice and then follow the prompts.

May I give my walker or pet sitter a gratuity?

Yes! You may either leave it at your home for them to pick up, give it directly to them, or you may request that a gratuity be added to your invoice and charged to your credit card (your caregiver will receive 100% of the gratuity paid by credit card).

What is your cancellation policy?

We make every effort to be flexible because we know that life can throw us curve balls. We ask that you provide as much notice as possible. Our cancellation policy is:

  • Your client portal can be used to cancel visits up to 12 hours before the start of the visit window;
  • If calling or texting, walks may be cancelled up to two hours before the start of the visit window. If cancellation occurs less than two hours before the start of the visit window, a $15 cancellation fee will apply.
  • The pet sitting cancellation policy is prorated and outlined in detail in the pet sitting agreement.

What is your holiday policy?

Company holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day. Visits on company holidays include a $10 holiday fee per visit. The client portal, email and voicemail are checked regularly for emergencies.

What is your extreme weather policy?

During extreme heat, cold, and thunderstorms walkers will take dogs out to relieve

themselves. The rest of the visit will be focused on quality time indoors. Dog walks will be cancelled if the Federal Government shuts down due to inclement weather (snow/ice). In the event we are unable to reach your pet when you are out of town, we will be in touch with your emergency contact.

May I contact my pet care professional directly regarding cancellations or service requests?

Your client portal is the best way to schedule, cancel and communicate changes to your pet’s routine and care. If for any reason you are not able to request services through your client portal, please speak to someone in the administrative office. If you do not receive a confirmation email from our office, your requested visit has not been scheduled and will not be performed.

How do I check my schedule?

Log in to your portal and click on “schedule.” You may view your schedule by the day, week or month.

Do you provide weekend and evening dog walks?

Yes. A $10 premium is added to the service fee for weekends and evenings. The last walk of the day is at 7:30.

Does WalkOn perform a criminal background check on its employees?

Part of our employment application process includes a criminal background check through Accurate Background, LLC. Our walkers and pet sitters are employees who invest time and energy in the selection and onboarding process, which results in very low turnover rates.

Is WalkOn bonded and insured?

Yes. WalkOn maintains a comprehensive liability insurance policy and bonding through Business Insurers of the Carolinas.

How do you access my home?

We ask that clients purchase a lockbox which stores keys and can be attached anywhere outside of your home. A lockbox is the most secure and convenient way for WalkOn to provide service to your pet in any circumstance, whether on a daily basis, on short notice or in cases of emergency. You set your code and update your record through the client portal. We have found Master Lock to work well. Master Lock can be ordered through Amazon:

http://bit.ly/lockdog

Do you provide references for WalkOn?

Yes! Just ask.

Do you have a referral incentive program?

Any referral that brings WalkOn a new client is a high compliment and the best endorsement we can get. As a way to thank you, WalkOn will credit your account $35 towards future services. This is not a “one and done” program either. You will receive a $35 credit for EVERY referral that results in a new client.

If we have not answered your questions, please call (571) 339-9052 .We will do our best to answer any questions you may have.